Software Technical Support Engineer (all genders)
- Remote, Hybrid
- Bruchsal, Baden-Württemberg, Germany
- Professional Services
Job description
At Hexagon our physical security team develops software to safeguard your world. Our video and incident management solutions help our customers to quickly resolve incidents and minimize their impact. We are a global company headquartered in US, with service teams in US, UK, India, Israel and Germany. This role is ideal for someone who loves to solve complex technical software problems and enjoys the challenge of helping the client. Become part of our extraordinary team, provide best in class support, and help us create a safer world!
We're looking for a tech-savvy hero, ready to jump into the action as our Software Technical Support Engineer (all genders) based out of Bruchsal, Germany office. This isn’t just any tech job; it’s your chance to make a significant impact, offering top-notch support to our partners and customers. You’ll be the bridge between our world-class software and the people who rely on it every day.
Mix of in work office and home office schedule.
What you will do?
As a Software Technical Support Engineer, you'll be an integral part of our Technical Services team, collaborating closely with our Global Services and R&D teams. Your primary responsibilities will include:
• Providing exceptional software application support to our partners and customers via phone, helpdesk, and remote tools.
• Managing cases efficiently using Salesforce or similar CRM systems.
• Documenting issues and solutions accurately and promptly.
• Collaborating with colleagues and escalating issues when necessary.
• Sharing your expertise and insights with the team to foster collaboration and continuous improvement.
Job requirements
• Successfully completed technical education (for example - electrical engineering / IT).
• At least 2 years of experience in IT or software support roles.
• Strong knowledge of TCP/IP, network technology, and client/server operating systems and hardware.
• A knack for independent problem-solving and analytical thinking.
• Willingness to work flexible hours based on our paid on-call support model.
• Familiarity with IP- Video Technology and VMS software is a plus.
• Fluent proficiency in both German and English.
• Ability to travel occasionally, mainly within Germany.
What we offer you?
• 30 days of vacation time to recharge.
• A vibrant international company culture blended with local values.
• Internal training on Hexagon’s physical security products
• Opportunities for professional and personal growth.
• Flexible hybrid work options or 100% remote
• Convenient transportation connections near the Bruchsal train station and A5 motorway.
• Fun and engaging team events like hackathons, barbecues, and company runs.
• Bike leasing options for a healthy lifestyle.
Please submit CVs in English as we are a global hiring team!
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