Client Success & Delivery Lead – Public Sector

We’re looking for a highly motivated Client Success & Delivery Lead to join our team, working at the intersection of project delivery and strategic account development across the public sector – including government, defense, transportation, and civil protection.

In this dual-role position, you’ll ensure successful execution of complex, mission-critical IT projects (often GIS-based), while also taking ownership of client growth: deepening relationships, identifying new opportunities, and co-creating the next wave of digital initiatives.

This is not just about running projects – it’s about growing long-term partnerships and making an impact through digital transformation.

What You’ll Do

• Lead end-to-end delivery of key public sector IT projects – from planning through execution and closure

• Be the main point of contact for strategic clients across domains like infrastructure, safety, and defense

• Ensure high-quality outcomes across scope, budget, timeline, and stakeholder expectations

• Understand client goals and pain points – and actively translate them into new solutions and projects

• Spot and shape opportunities for upsell, cross-sell, or follow-up initiatives (e.g. extensions, new modules)

• Collaborate with pre-sales, solution architects, and technical leads on proposals and tenders

• Build long-term, trust-based relationships with clients at multiple levels

• Help define account strategy and contribute to revenue growth

• 5+ years of experience in IT project delivery with public sector clients

• Track record of successfully managing complex or multi-project portfolios

• Proven ability to build relationships and develop business within existing accounts

• Solid understanding of public sector dynamics and procurement (e.g. government, civil safety, transport)

• Excellent communication and consulting skills – both strategic and operational

• Fluent in Polish and English; other languages are a plus

• Familiarity with GIS technologies, command/control systems, or digital infrastructure is a strong asset

• PMP®, PRINCE2®, Agile or similar certifications are preferred

• Commercially aware, self-driven, and client-focused

What We Offer

• The chance to work with industry-leading digital transformation software that powers critical decisions around the world

• Permanent employment with long-term career prospects

• Company car or car allowance to support your mobility needs

• A flexible hybrid work model combining remote and on-site collaboration

• Private healthcare for your well-being and peace of mind

• Attractive sports packages to keep you active and happy

• Group life insurance for added security

• Engagement in cutting-edge, impactful, and mission-driven digital transformation projects

• A truly international environment with passionate, cross-functional teams

• A collaborative culture with a great working atmosphere where your ideas matter