Geospatial Support Engineer (all gender)

• Provide global, solution-oriented 1st and 2nd level customer support with a focus on our Geospatial Server products: ERDAS Apollo, M.APP Enterprise and GeoMedia WebMap

• Collaborate closely with local support teams (1st level) from other countries/regions as well as the product development teams to provide timely solutions and workarounds for reported issues.

• Track support cases in our support system and actively manage your personal backlog of support requests.

• Conduct research into complex software-related issues and products to develop creative solutions that meet customer expectations.

• Actively contribute to the support community by answering posts, creating knowledgebase articles, and posting blog entries.

• Provide ongoing proactive maintenance by informing partners about known issues and offering solutions proactively, before partners encounter these issues.

• Establish and maintain cooperative and supportive relationships with partners and internal stakeholders.

• Identify cross-selling opportunities and training needs, and inform the responsible (Pre-) Sales Manager

This position requires candidates with a broad educational background, technical skills, and experience in Geospatial Server environments, and IT in general

Education

• University degree with strong emphasis in Information Technology (e.g. Geoinformatics, Computer Science, IT or similar).

• Alternatively, a proven track record of at least 5 years of professional experience working with Geospatial Server solutions, as well as in designing and maintaining of complex client/server architectures

Experience

• Minimum 2 years of work experience in Geospatial Server environments

• Preference to candidates with experience working in virtual teams and cross-cultural environments.

Skills

Technical Skills:

• Excellent knowledge of Geospatial Server software solutions and the principles of complex client/server technology and architecture in general is required

• Excellent knowledge of the Hexagon SIG’s Geospatial Server product family (ERDAS Apollo, M.App Enterprise, GeoMedia WebMap) is desirable

• Strong understanding and deep knowledge of server operating systems like Microsoft Windows Server is required while knowledge of Red Hat® Enterprise Linux® would be an asset

• Experience with application/web servers like IIS, Apache HTTP, and Apache Tomcat.

• Proficiency in database systems such as Oracle, Microsoft SQL Server, and PostgreSQL

• Good knowledge of OGC standards like (WMS, WFS, WCS, etc.) as well as XML technology (XSD/XSLT/XPath) is required

• Skills in programming languages such as Javascript/JSON, Python, C#, and .Net are desirable

• Experience with remote sensing technologies and raster data processing would be an asset

 Language skills:

• Fluent spoken and written English is a must while any additional EMEA language like Spanish, French, German or Arabic would be a plus

Profile

We are looking for talented candidates with the following characteristics:

• Strong analytical skills to diagnose and resolve complex technical issues with a customer-oriented approach to provide timely and effective support

• Creativity in developing workarounds and solutions to meet customer needs

• Excellent verbal and written communication skills to interact with customers and internal teams with the ability to explain technical concepts to non-technical users

• Patience and empathy when dealing with customer and partner issues

• Ability to effectively prioritize and execute tasks in a dynamic environment with little to no supervision.

• Ability to work closely with virtual local and global support teams, as well as product development teams

• Staying updated with the latest developments in geospatial technologies and software

• Exceptional understanding of the organization’s goals and objectives

• Willingness to travel within EMEA on an occasional basis (<5%)

We offer:

• Attractive Salary Package and Benefits

• Independent and autonomous work

• Dynamic and growing business strategy

• Possibility of professional growth and personal development